Industry Dive Support Page

Audience and Website Traffic Request

Requests for subscriber demographics, subscriber growth, web traffic/google analytics, or other data-related questions about our audience.

Story Promotion Request

Requests to promote an editorial story, either through media outreach or other means. Refer to this Confluence page before submitting a request.

Lead Program Requests

Questions about custom lead guarantees, discounts, filters, topics or general requests for feedback on possible lead promo campaigns.

Other Editorial Requests

A catch all for any questions from editorial regarding SEO friendly headlines, etc

Brand Studio Request

Any special requests that involve any feedback with a deadline attached.

Graphic Design (non-editorial)

E.g. Media kit updates, recruiting materials, sales proposals, audience/marketing collateral

Editorial Imagery

An editorial graphic is an illustration or photo intended to be used in an article.

1. Header image – Photo sourcing Request 6+ hrs in advance
2. Header image – Illustration Request 5+ business days in advance
3. Photo edit Request 6+ hrs in advance
4. Photojournalism Request 3+ business days in advance
5. Other Must be assessed on ad-hoc basis

Editorial Custom Stories

Custom stories are hand coded articles with thoughtful design and reporting. Please read these guidelines before submitting a request.
Request 10+ business days in advance

1. Tracker
2. Timeline
3. Visual story
4. Map
5. New custom article type

Editorial In-article Visualizations

In-article visualizations are assets included in regular news posts. Please read these guidelines before submitting a request.
Request 1+ business days in advance

1. In-article timeline
2. Customized table
3. Filtered list
4. "By the numbers"
5. Custom chart/data-viz

Connect with D.I.B.

Do you have questions, comments, ideas or suggestions to relay to the D.I.B. Team? Do you have resources like websites, articles or other information that you want to pass along to the D.I.B. team? Do you want to join the D.I.B. Team?

Editorial Support Request

Ask a technical question, request support with an experiment, or submit a suggestion for the newsroom with this ticket.

Editorial Style Request

Request a change to the style guide. This can be a pitch for a new entry, a request for a clarification, or an addition to Dive-specific guidelines. The style committee will review the request in their next meeting.

Onboarding Request

Use this ticket to inform Editorial Operations of a new hire (staff or freelance) and begin the onboarding process.

Engineering Support Request

CMS or website bugs, general bugs, new feature ideas, newsletter issues, etc.

General HR Request

General HR questions or requests, benefits questions, supply requests, address changes, etc.

IT Support Request

Computer or other equipment problems

New accounts and permission issues

Issues with software, services, or platforms

Miscellaneous IT requests or ideas

Jira & Confluence Support

Jira or Confluence problems

New feature requests and project/board updates

Any other Atlassian product question or issue

General Sales Ops Request

Requests for Salesforce reports, list pulls, and general Sales Ops ideas/suggestions.

Phone Recording Request

Submit all requests for phone recordings via this form.

Outreach Support

Any questions or requests for Outreach, our sales engagement platform. Includes email templates, sequence ideas, issues, and all other questions.

Technical Salesforce Request

Flag bugs, request permissions/access, ask questions, and submit ideas/suggestions regarding Salesforce.