💰 Accounting Support
General accounting support
🤳 Audience & Marketing Support
Audience and Website Traffic Request
Requests for subscriber demographics, subscriber growth, web traffic/google analytics, or other data-related questions about our audience.
Story Promotion Request
Requests to promote an editorial story, either through media outreach or other means. Refer to this Confluence page before submitting a request.
Lead Program Requests
Questions about custom lead guarantees, discounts, filters, topics or general requests for feedback on possible lead promo campaigns.
Other Editorial Requests
A catch all for any questions from editorial regarding SEO friendly headlines, etc
🌟 Brand Studio Support
Brand Studio Request
Any special requests that involve any feedback with a deadline attached.
🐡 Design Support
Marketing and Sales
E.g. Media kit updates, sales proposals, ads, graphics, etc.
Custom Header Image
We can create a custom header image – e.g. collages, color overlays, etc. – for you to use in a story. Must be for a "Deep Dive" and requested 5+ business days in advance
We can send a photographer to local events, or correct pictures you have taken (color/lighting correction or cropping).
Editorial Custom Stories
Custom stories are hand coded articles with thoughtful design and reporting. Please read these guidelines before submitting a request.
Request 10+ business days in advance
🎈 Diversity, Inclusion & Belonging
Connect with D.I.B.
Do you have questions, comments, ideas or suggestions to relay to the D.I.B. Team? Do you have resources like websites, articles or other information that you want to pass along to the D.I.B. team? Do you want to join the D.I.B. Team?
- 📩 dibexchange[at]industrydive.com
- #DIB (Dive Slack channel)
📝 Editorial Support
Editorial Support Request
Ask a technical question, request support with an experiment, or submit a suggestion for the newsroom with this ticket.
Editorial Style Request
Request a change to the style guide. This can be a pitch for a new entry, a request for a clarification, or an addition to Dive-specific guidelines. The style committee will review the request in their next meeting.
Use this ticket to inform Editorial Operations of a new hire (staff or freelance) and begin the onboarding process.
🐊 Engineering Support
Engineering Support Request
CMS or website bugs, general bugs, new feature ideas, newsletter issues, etc.
💕 HR Support
General HR Request
General HR questions or requests, benefits questions, supply requests, address changes, etc.
🤖 IT Support
IT Support Request
Computer or other equipment problems
New accounts and permission issues
Issues with software, services, or platforms
Miscellaneous IT requests or ideas
Jira & Confluence Support
Jira or Confluence problems
New feature requests and project/board updates
Any other Atlassian product question or issue
🚢 Product Management
Press Release Support Request
Press Release bugs, new feature ideas, etc.
💸 Revenue Operations Support
General Sales Ops Request
Requests for Salesforce reports, list pulls, and general Sales Ops ideas/suggestions.
Phone Recording Request
Submit all requests for phone recordings via this form.
Any questions or requests for Outreach, our sales engagement platform. Includes email templates, sequence ideas, issues, and all other questions.
Technical Salesforce Request
Flag bugs, request permissions/access, ask questions, and submit ideas/suggestions regarding Salesforce.
Ad Inventory Support Request
Submit new ad inventory requests for products, flag errors, and share suggestions for future enhancements.