💰 Accounting Support
🤳 Audience & Marketing Support
Audience Data and Website Traffic Request
Requests for subscriber demographics, subscriber growth, web traffic/google analytics, or other data-related questions about our audience.
Requests to work with public relations to promote a project or story. Refer to the Amplify Confluence page for additional details.
Please notify public relations when you are speaking at a conference, moderating a panel or participating in an external event.
Lead Program Requests
Questions about custom lead guarantees, discounts, filters, topics or general requests for feedback on possible lead promo campaigns.
Editorial Audience Help Request
Need help with an SEO-friendly headline? Have an Editorial project coming up that Audience could support you on?
🐡 Design Support
Marketing and Sales
E.g. Media kit updates, sales proposals, ads, graphics, etc.
Podcast or Column Header Image
The Brand & Marketing Design team can create a branded header image for a podcast or column. Please submit your request 5+ business days in advance.
Multimedia heavy story
Does your story have many photos, videos, data visualizations or other media assets? It might benefit from a special design treatment.
Request 10+ business days in advance
Some stories are best told in a unique format like a timeline, map or tracker. Please read these guidelines before submitting a request.
Request 10+ business days in advance
- Calls to ‘defund the police’ are upending FY21 budgets. Here’s how. Goal: Track police budgets across US cities
- Mapping the coronavirus impact on US construction Goal: Track coronavirus' impact on each state's construction projects
- Keeping pace: A timeline of two years in athletics retail Goal: Show key events in athletics retail in the past two years
- The coronavirus vaccine frontrunners are advancing quickly. Here's where they stand Goal: Track COVID-19 vaccine developments
🎈 Diversity, Inclusion & Belonging
Connect with D.I.B.
Do you have questions, comments, ideas or suggestions to relay to the D.I.B. Team? Do you have resources like websites, articles or other information that you want to pass along to the D.I.B. team? Do you want to join the D.I.B. Team?
- 📩 dibexchange[at]industrydive.com
- #DIB (Dive Slack channel)
📝 Editorial Support
Editorial Support Request
Ask a technical question, request support with an experiment, or submit a suggestion for the newsroom with this ticket.
Editorial Style Request
Request a change to the style guide. This can be a pitch for a new entry, a request for a clarification, or an addition to Dive-specific guidelines. The style committee will review the request in their next meeting.
Use this ticket to inform Editorial Operations of a new hire (staff or freelance) and begin the onboarding process.
🎉 Engagement Support
For assistance with questions on brown bags, perks, events, club activities, and all other things related to fun and wellness at Industry Dive!
🐊 Engineering Support
Engineering Support Request
CMS or website bugs, general bugs, new feature ideas, newsletter issues, etc.
💕 HR Support
General HR Request
General HR questions or requests, benefits questions, supply requests, address changes, etc.
🤖 IT Support
IT Support Request
Computer or other equipment problems
New accounts and permission issues
Issues with software, services, or platforms
Miscellaneous IT requests or ideas
IT Equipment Request
Request new hardware such as monitors, mice or laptops
Jira & Confluence Support
Jira or Confluence problems
New feature requests and project/board updates
Any other Atlassian product question or issue
🚢 Product Management
Press Release Support Request
Press Release bugs, new feature ideas, etc.
💸 Revenue Operations Support
Requests for the Sales Team, including Salesforce reports, phone recordings, list scrapes and documentation.
Questions or requests for Outreach, our sales engagement platform. Includes email templates, sequence ideas, issues, and all other questions.
Technical Salesforce Request
Flag bugs, request permissions/access, ask questions, and submit ideas/suggestions regarding Salesforce.
Ad Inventory Support Request
Submit new ad inventory requests for products, flag errors, and share suggestions for future enhancements.
General Operations Request
Any other requests, including reporting, new ideas, large projects, initiatives involving multiple departments, etc.
🌟 studioID Support
Any special requests that involve any feedback with a deadline attached.
studioID Freelancer Request
Need to find a specific freelancer for one of your projects? Submit your ask here.
🚀 Special Projects Team
Special Projects Team Request
Submit a ticket if you're planning a newsroom project that could benefit from the help and expertise from multiple teams (such as Data + Graphics, Editorial Operations, Audience + Marketing, Design, Analytics).
You can also submit individual tickets if need support from only one team. Otherwise, the Special Projects Team will come together to brainstorm how best to collaborate and optimize your project.
🔎 Talent Acquisition
New Hire Request
Requests for job posts. Please submit a ticket if you would like to have your approved role posted. Include all necessary information for the job post, i.e. interview team and plan, salary budget, etc.