Industry Dive Support Page

Accounting Requests

Contact Accounting

Audience Data and Website Traffic Request

Requests for subscriber demographics, subscriber growth, web traffic/google analytics, or other data-related questions about our audience.

🔊 Amplify

Requests to work with public relations to promote a project or story. Refer to the Amplify Confluence page for additional details.

Please notify public relations when you are speaking at a conference, moderating a panel or participating in an external event.

Lead Program Requests

Questions about custom lead guarantees, discounts, filters, topics or general requests for feedback on possible lead promo campaigns.

Editorial Audience Help Request

Need help with an SEO-friendly headline? Have an Editorial project coming up that Audience could support you on?

🌊 springboard Blog Pitch

Pitches for an article/asset you’d like to author for springboard — studioID’s brand-to-demand blog. View a sample pitch and audience info.

Marketing and Sales

E.g. Media kit updates, sales proposals, ads, graphics, etc.

Podcast or Column Header Image

The Brand & Marketing Design team can create a branded header image for a podcast or column. Please submit your request 5+ business days in advance.

Connect with D.I.B.

Do you have questions, comments, ideas or suggestions to relay to the D.I.B. Team? Do you have resources like websites, articles or other information that you want to pass along to the D.I.B. team? Do you want to join the D.I.B. Team?

Editorial Support Request

Ask a technical question, request support with an experiment, or submit a suggestion for the newsroom with this ticket.

Editorial Style Request

Request a change to the style guide. This can be a pitch for a new entry, a request for a clarification, or an addition to Dive-specific guidelines. The style committee will review the request in their next meeting.

Onboarding Request

Use this ticket to inform Editorial Operations of a new hire (staff or freelance) and begin the onboarding process.

Multimedia heavy story

Does your story have many photos, videos, data visualizations or other media assets? It might benefit from a special design treatment.
Request 10+ business days in advance

• Dov Charney’s American Dream: The rise, fall and comeback of an apparel empire
• Recycling Labor Series: On the line in California
• Nonprofit health systems — despite huge cash reserves — get billions in CARES funding
• Staffing in a pandemic: Which retailers have furloughed, laid off or hired employees

Custom story

Some stories are best told in a unique format like a timeline, map or tracker. Please read these guidelines before submitting a request.
Request 10+ business days in advance

• Calls to ‘defund the police’ are upending FY21 budgets. Here’s how. Goal: Track police budgets across US cities
• Mapping the coronavirus impact on US construction Goal: Track coronavirus' impact on each state's construction projects
• Keeping pace: A timeline of two years in athletics retail Goal: Show key events in athletics retail in the past two years
• The coronavirus vaccine frontrunners are advancing quickly. Here's where they stand Goal: Track COVID-19 vaccine developments

Editorial In-article Visualizations

In-article visualizations are assets included in regular news posts. Please read these guidelines before submitting a request.
Request 1+ business days in advance

1. In-article timeline
2. Customized table
3. Filtered list
4. "By the numbers"
5. Custom chart/data-viz

Engagement Requests

For assistance with questions on brown bags, perks, events, club activities, and all other things related to fun and wellness at Industry Dive!

Engineering Support Request

CMS or website bugs, general bugs, new feature ideas, newsletter issues, etc.

General HR Request

General HR questions or requests, benefits questions, supply requests, address changes, etc.

IT Support Request

Computer or other equipment problems

New accounts and permission issues

Issues with software, services, or platforms

Miscellaneous IT requests or ideas

IT Equipment Request

Request new hardware such as monitors, mice or laptops

Jira & Confluence Support

Jira or Confluence problems

New feature requests and project/board updates

Any other Atlassian product question or issue

Press Release Support Request

Press Release bugs, new feature ideas, etc.

Sales Support

Requests for the Sales Team, including Salesforce reports, phone recordings, list scrapes and documentation.

Outreach Support

Questions or requests for Outreach, our sales engagement platform. Includes email templates, sequence ideas, issues, and all other questions.

Technical Salesforce Request

Flag bugs, request permissions/access, ask questions, and submit ideas/suggestions regarding Salesforce.

Ad Inventory Support Request

Submit new ad inventory requests for products, flag errors, and share suggestions for future enhancements.

General Operations Request

Any other requests, including reporting, new ideas, large projects, initiatives involving multiple departments, etc.

studioID Request

Any special requests that involve any feedback with a deadline attached.

studioID Freelancer Request

Need to find a specific freelancer for one of your projects? Submit your ask here.

Special Projects Team Request

Submit a ticket if you're planning a newsroom project that could benefit from the help and expertise from multiple teams (such as Data + Graphics, Editorial Operations, Audience + Marketing, Design, Analytics).

You can also submit individual tickets if need support from only one team. Otherwise, the Special Projects Team will come together to brainstorm how best to collaborate and optimize your project.

New Hire Request

Requests for job posts. Please submit a ticket if you would like to have your approved role posted. Include all necessary information for the job post, i.e. interview team and plan, salary budget, etc.